Compare Responsibility, Support, and Implementation
Choose how much of the setup, testing, troubleshooting, and ongoing management your team wants to handle.
The right implementation depends on your business, systems, communication volume, integrations, and how much ongoing management you want Internet Media Solutions to handle. We start with a 15-minute Discovery Call to determine which approach is the best fit.
DIY Platform Access
Client managed
You build, configure, test, and manage the system.
Built With You
Shared responsibility
Setup and ongoing management are shared between your team and ours.
Fully Managed Voice AI
Managed by provider
We build, integrate, test, monitor, and continuously optimize the system for your business.
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Compare the Three Options
| DIY Platform Access | Built With You | Fully Managed Voice AI | |
|---|---|---|---|
| Primary implementation owner | Client | Shared between client and provider | Managed by Internet Media Solutions |
| Who builds and configures the system | Client | Guided / shared | Managed by provider |
| Who tests and troubleshoots the system | Client | Shared | Managed by provider |
| Who monitors and optimizes the system | Client | Client | Managed by provider |
Primary implementation owner
DIY Platform Access
Built With You
Fully Managed Voice AI
Who builds and configures the system
DIY Platform Access
Built With You
Fully Managed Voice AI
Who tests and troubleshoots the system
DIY Platform Access
Built With You
Fully Managed Voice AI
Who monitors and optimizes the system
DIY Platform Access
Built With You
Fully Managed Voice AI
What Are You Really Comparing?
The right implementation depends on your business, systems, communication volume, integrations, and how much ongoing management you want Internet Media Solutions to handle. The bigger question is who designs the call flow, configures the AI, connects the systems, tests the experience, troubleshoots issues, and improves performance after launch.
| DIY Platform Access | Built With You | Fully Managed Voice AI | |
|---|---|---|---|
| Who designs the call flow? | Client | Shared | Managed by provider |
| Who designs the call flow? | Client | Shared | Managed by provider |
| Who configures the AI? | Client | Guided / shared | Managed by provider |
| Who builds the business knowledge? | Client | Client with guidance | Managed by provider with client input |
| Who connects CRM and calendar? | Client | Guided support | Managed by provider |
| Who tests before launch? | Client | Client with implementation review | Managed by provider |
| Who troubleshoots? | Client beyond basic platform access | Shared within support limits | Managed by provider |
| Who monitors performance? | Client | Client | Managed by provider |
| Who handles ongoing optimization? | Client | Client with limited guidance | Managed by provider |
| Best fit | Businesses with technical ownership and time to manage the system internally. | Businesses that want guidance but still want to participate in setup and ongoing management. | Businesses that want implementation, testing, monitoring, and optimization handled for them. |
AI Receptionist Implementation Options
The right implementation depends on your business, systems, communication volume, integrations, and how much ongoing management you want Internet Media Solutions to handle. We start with a 15-minute Discovery Call to determine which approach is the best fit.
DIY Platform Access
Scoped to Your Business
Pricing is based on the scope of the system, including communication volume, locations, workflows, integrations, implementation complexity, customization, and the level of ongoing management required.
Custom Scope
You get access to the AI/CRM communication platform. Your team builds, tests, manages, and maintains the system.
Best for: Businesses that want platform access and are comfortable configuring, testing, troubleshooting, and maintaining the system themselves.
Includes:
- AI/CRM communication platform access
- Basic account setup
- Starter configuration
- One onboarding walkthrough
- Access to help resources
- Client-managed call flows
- Client-managed business knowledge setup
- Client-managed testing and troubleshooting
- Client-managed updates and maintenance
Does not include:
- Custom call-flow design
- Custom AI prompt engineering
- CRM or workflow customization
- Done-for-you testing
- Ongoing performance optimization
- Continuous monitoring
- Live troubleshooting beyond basic platform access
- Managed implementation ownership
Usage-based platform costs are billed separately based on the features used by your account, including calls, text messages, AI activity, email, phone numbers, and other metered platform services.
Built With You
Scoped to Your Business
Pricing is based on the scope of the system, including communication volume, locations, workflows, integrations, implementation complexity, customization, and the level of ongoing management required.
Custom Scope
You get expert guidance, but your team still participates in setup, testing, approvals, updates, and ongoing management.
Best for: Businesses that want expert guidance but will still participate in setup, testing, approvals, updates, and ongoing management.
Includes:
- AI/CRM communication platform access
- Guided call-flow planning
- AI configuration template
- Knowledge-base structure
- CRM and calendar connection guidance
- Launch checklist
- Limited implementation review
- Limited monthly support window
- Client participation in testing and approvals
- Client-managed ongoing updates and management
Does not include:
- Full done-for-you implementation
- Continuous monitoring
- Ongoing call review
- Proactive optimization
- Unlimited troubleshooting
- Full managed ownership
- Complete business-process design
- Full CRM/workflow buildout
Usage-based platform costs are billed separately based on the features used by your account, including calls, text messages, AI activity, email, phone numbers, and other metered platform services.
Fully Managed Voice AI
Scoped to Your Business
Custom Scope
Built, integrated, tested, monitored, and optimized for your business.
Best for: Businesses that want the outcome without turning their staff into an AI implementation and support team.
Includes everything in Built With You, plus:
- Full call-flow design
- Custom AI receptionist configuration
- Business knowledge setup
- CRM and calendar integration
- Real call-scenario testing
- Booking and transfer testing
- Troubleshooting before launch
- Launch support
- Ongoing monitoring
- Ongoing optimization
- Call-handling refinements
- Managed implementation ownership
Standard usage is included according to the plan. Additional locations, phone numbers, calendars, workflows, or unusually high usage may require a custom configuration.
Pricing is based on the scope of the system, including communication volume, locations, workflows, integrations, implementation complexity, customization, and the level of ongoing management required. Additional locations, phone numbers, calendars, departments, workflows, or high-volume usage may require an adjusted scope.
The Implementation Level Matters More Than the Software Alone
DIY tools shift setup, testing, troubleshooting, maintenance, and optimization onto your team. A managed system includes the implementation work so your team does not have to become an AI support team.
1. Setup takes time.
Someone has to design the call flow, configure responses, connect tools, and test real call scenarios.
2. Troubleshooting does not disappear.
If calls are routed incorrectly, appointments do not book, or the AI misunderstands edge cases, someone needs to diagnose and fix it.
3. Optimization matters after launch.
Voice AI performance improves when call handling, FAQs, routing, qualification, and escalation logic are reviewed and refined over time.
Hear What a Fully Managed Voice AI Receptionist Can Sound Like
After the system is properly configured, tested, and optimized, Voice AI can answer questions, qualify callers, and help move conversations toward the right next step.
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Ready to Compare the Right AI Receptionist Setup for Your Business?
Tell us a little about your business, call volume, calendar setup, and workflow needs. We can help you understand which implementation option makes the most sense before you commit to anything.
No commitment • A brief conversation to determine whether there is a practical fit