Terms & Conditions

1. Acceptance and Applicability

Welcome to Internet Media Solutions, LLC. These Terms and Conditions (“Terms”) govern your use of our website, assessments, calculators, demonstrations, informational resources, and services provided by Internet Media Solutions, LLC (“Internet Media Solutions,” “Company,” “we,” “our,” or “us”).

By accessing the website, using a website resource, submitting information, signing an Order, or using the Services, you agree to these Terms and any applicable Order. If you do not agree, do not use the website or Services.

For purposes of these Terms, an “Order” means an accepted proposal, order form, statement of work, service agreement, insertion order, or other written agreement identifying specific Services, fees, deliverables, responsibilities, or commercial terms.

If an Order conflicts with these Terms regarding the specific Services covered by that Order, the Order will control for those Services. These Terms continue to apply to matters not addressed by the Order.

2. Services

Internet Media Solutions provides artificial intelligence implementation, workflow automation, customer communication systems, operational consulting, and related professional and technology services.

Depending on the applicable Order, the Services may include:

• Voice AI Receptionist systems
• Conversation AI systems for approved website, messaging, SMS, and social communication channels
• Complete AI Customer Communication Systems combining approved phone and digital communication workflows
• Database Reactivation services for eligible first-party leads
• Reputation Management AI and approved customer-feedback and review-request workflows
• Workflow Automation and Integrations
• AI Workflow & Automation Audits
• Operational Efficiency & AI Assessments
• System and workflow analysis
• System configuration and implementation
• CRM configuration and workflow development
• Third-party system integration
• Testing and deployment
• Training and implementation support
• Monitoring, maintenance, optimization, and ongoing management
• Custom communication and operational workflows
• Advertising management, website or landing-page development, marketing automation, and other professional or technology services only when expressly included in an applicable Order

The specific scope, deliverables, channels, functionality, fees, service period, usage allowances, implementation requirements, third-party platforms, support obligations, and responsibilities of each party will be identified in the applicable Order.

A service name or capability appearing on the website does not mean that every feature, channel, integration, or workflow is included in every engagement.

3. Website Resources and Assessments

The website may provide assessments, calculators, demonstrations, reports, educational materials, comparison tools, downloadable resources, and other complimentary decision-support content.

These resources may include the Business Performance Assessment, Workflow Efficiency Audit, Missed Calls Revenue Calculator, Hidden Revenue Calculator, Conversation Revenue Leak Calculator, demonstrations, reports, and related tools.

Website resources:

• Are provided for general informational and decision-support purposes
• May use assumptions, estimates, user-provided information, and generalized models
• Do not constitute a binding service engagement
• Do not constitute legal, financial, tax, accounting, medical, technical, regulatory, or other professional advice
• Do not guarantee revenue, savings, conversion, performance, feasibility, eligibility, or business results
• Do not replace an executed Order or a professional review of the relevant workflow

Submitting an assessment, calculator, form, or inquiry does not obligate you to purchase Services and does not obligate Internet Media Solutions to accept an engagement.

4. Website Use

You agree not to:

• Use the website or Services for any unlawful, fraudulent, deceptive, discriminatory, abusive, or harmful activity
• Interfere with or disrupt the operation of the website or systems
• Attempt unauthorized access to protected systems
• Introduce malicious code or software
• Scrape, copy, probe, or reverse engineer protected systems except where expressly permitted by law
• Impersonate another person or organization
• Submit information you do not have the right to use
• Use the website or Services in violation of applicable local, state, federal, or international laws, regulations, platform policies, or third-party rights

Internet Media Solutions reserves the right to deny or restrict access to anyone who violates these Terms or presents a security or operational risk.

5. Client Responsibilities

The Client is responsible for the legality, accuracy, completeness, and business appropriateness of the information, instructions, data, content, scripts, workflows, offers, contact lists, and approvals it provides.

Clients agree to:

• Provide timely and accurate information
• Review and approve proposed scripts, workflows, messages, rules, and deliverables promptly
• Identify inaccurate or outdated information promptly
• Maintain necessary ownership, licenses, rights, permissions, and authorizations for all assets supplied
• Maintain active access to required third-party accounts and systems
• Obtain and maintain legally required consents and permissions
• Provide lawful instructions regarding calls, texts, email, recording, follow-up, data processing, and review requests
• Maintain appropriate human oversight
• Identify emergency, safety, professional, contractual, financial, legal, medical, regulated, or otherwise consequential matters that require human review
• Use the Services only for authorized business purposes
• Maintain appropriate internal policies, employee training, and escalation procedures
• Keep billing, business, account, and contact information current
• Inform Internet Media Solutions of changes that could affect a workflow, integration, communication, consent, service area, availability rule, price, policy, or legal requirement

Internet Media Solutions is not responsible for delays, errors, failures, or results caused by inaccurate information, outdated instructions, missing approvals, unavailable systems, insufficient permissions, Client delay, Client misuse, or failure to maintain required human oversight.

6. Payments, Fees, and Refunds

• Fees, billing frequency, usage allowances, performance-based fees, pass-through costs, and other payment terms will be stated in the applicable Order.
• Except where an applicable Order expressly provides otherwise, all setup, implementation, subscription, recurring-service, and other fixed fees are due and payable in advance before the applicable work or service period begins.
• Performance-based fees, usage charges, overages, carrier charges, communication charges, third-party costs, and other amounts that cannot reasonably be calculated in advance may be invoiced or charged after the applicable activity, as stated in the Order.
• Database Reactivation fees become payable when the agreed conversion event defined in the applicable Order occurs, subject to the attribution, verification, reporting, and dispute procedures stated in that Order.
• No implementation work is required to begin until the applicable advance payment has been received.
• Where recurring billing is included in the Order, the Client authorizes the agreed recurring charge method for the applicable service period.
• The Client is responsible for applicable taxes, government charges, carrier fees, third-party usage fees, and other charges identified in the Order, excluding taxes based solely on Internet Media Solutions’ net income.
• Internet Media Solutions may suspend work, system access, support, campaigns, integrations, or active Services for non-payment.
• Amounts paid are non-refundable once implementation work begins or the applicable service period starts, except where the Order expressly provides otherwise or applicable law requires otherwise.
• Approved work outside the original scope may require a change order, additional fee, or revised schedule.
• Past-due amounts may be subject to collection costs or late charges expressly stated in the applicable Order, to the extent permitted by law.

7. Confidentiality – SMS Marketing

• You can cancel the SMS service at any time. Simply text “STOP” to (573-435-3461). Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
• If you opted in to receive SMSs, we may send you SMS regarding services that may be applicable.
• If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@internetmediasolutions.org.
• Carriers are not liable for delayed or undelivered messages.
• As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
• You are responsible for notifying us of any changes to your mobile number to ensure proper communication. If you change or deactivate your mobile number, it is your responsibility to update your account information promptly to prevent us from communicating with someone who acquires your old number.
• For privacy-related inquiries, please refer to our privacy policy: https://internetmediasolutions.org/privacy-policy.

8. Client Communication Compliance

When Services involve calls, artificial or prerecorded voices, SMS, MMS, email, social messaging, direct messaging, follow-up, call recording, or other communications, the Client is responsible for determining and documenting the lawful basis for the communication and for providing Internet Media Solutions with lawful instructions.

The Client is responsible for:

• Required consent and permission
• Contact-list eligibility
• Do-not-call and suppression requirements
• STOP, unsubscribe, and opt-out handling
• Permitted calling and messaging times
• Caller and sender identification
• Required disclosures
• Call-recording and monitoring notices
• Maintaining consent and opt-out records
• Content accuracy
• Industry-specific restrictions
• Applicable federal, state, local, and international requirements
• Compliance with communication-provider and platform policies

Internet Media Solutions may configure systems to support approved compliance procedures, but does not provide legal advice and does not guarantee that a Client’s communication campaign, contact list, script, consent process, or use of the Services complies with every applicable requirement.

The Client must not direct Internet Media Solutions to contact purchased, scraped, shared, transferred, or third-party lists unless the Client has documented a lawful basis and the use is expressly approved in the applicable Order.

9. AI and Automation Limitations

Artificial intelligence and automated systems may generate incomplete, inaccurate, outdated, unexpected, or inappropriate responses. The Client is responsible for reviewing and approving the information, scripts, knowledge sources, workflow rules, and escalation procedures used in its implementation.

• AI output is not guaranteed to be accurate or complete.
• AI must not be relied upon as the sole basis for a consequential business or professional decision.
• AI does not replace qualified employees, licensed professionals, emergency procedures, safety procedures, or legal review.
• The Client must define when a communication or workflow must be escalated to a human.
• The Client remains responsible for final decisions, approvals, pricing, service commitments, professional advice, contractual commitments, regulated determinations, and other consequential actions.
• The Services are not emergency-response systems.
• The Client must not represent AI output as professional advice unless reviewed and approved by a qualified professional.
• Internet Media Solutions may pause or limit a workflow that presents a material legal, safety, security, privacy, reputational, or operational risk.

10. Database Reactivation

Database Reactivation is an AI-supported, performance-based service for eligible first-party leads previously generated directly for the Client’s business.

Unless an applicable Order expressly states otherwise:

• The Client must own or have lawful authority to use the data.
• The Client must provide accurate source, consent, contact, conversion, and suppression information.
• The service is not lead generation.
• Purchased, scraped, shared, rented, or improperly transferred lists are not eligible.
• Eligibility, contact channels, lead age, campaign rules, attribution, conversion events, exclusions, and fees will be defined in the applicable Order.
• Internet Media Solutions is paid when the agreed conversion event occurs.
• The Client must report and permit reasonable verification of qualifying conversion events.
• No response, appointment, sale, conversion, or revenue result is guaranteed.
• Internet Media Solutions may exclude records that lack sufficient consent, source information, contact data, attribution, or eligibility documentation.

11. Reputation Management AI

Reputation Management AI may support approved customer-feedback, review-request, review-monitoring, response-drafting, and internal-escalation workflows.

The Client agrees not to use the Services to:

• Create or distribute fake reviews
• Misrepresent customer experiences
• Condition compensation or incentives on a positive or negative review
• Suppress legitimate negative reviews
• Threaten or improperly pressure reviewers
• Submit reviews on behalf of customers
• Prevent dissatisfied customers from receiving a review invitation when they otherwise meet the same neutral eligibility rule
• Violate a review platform’s policies

Any satisfaction question must be used for feedback and internal escalation, not to determine whether an otherwise eligible customer is permitted to leave a public review.

The Client remains responsible for final review responses, factual accuracy, platform compliance, and approval of sensitive or disputed communications.

12. Third-Party Platforms and Integrations

The Services may rely on third-party software, telecommunications providers, hosting providers, AI models, CRM systems, advertising platforms, scheduling tools, messaging providers, social platforms, integration services, APIs, data sources, and other external services.

Internet Media Solutions does not control third-party platforms and is not responsible for their:

• Availability
• Outages
• Errors
• Data loss
• Policy changes
• API changes
• Pricing changes
• Usage limits
• Feature changes
• Account suspensions
• Security incidents
• Content moderation
• Delivery failures
• Regulatory restrictions
• Discontinuation

The Client is responsible for maintaining required accounts, licenses, payment methods, permissions, credentials, and compliance with third-party terms.

Specific integrations are subject to technical feasibility, permissions, available APIs, platform restrictions, security requirements, and the applicable Order.

13. Client Data, Privacy, and Security

The Client retains its ownership rights in Client-provided data and content. The Client grants Internet Media Solutions and approved service providers the limited rights reasonably necessary to configure, operate, support, secure, troubleshoot, and improve the contracted Services.

• The Client must have the right to provide and process the data.
• The Client determines which data may be used in the workflow.
• The Client must not provide unnecessary sensitive information.
• Additional data-processing, retention, deletion, security, or regulated-industry requirements must be stated in the applicable Order or a separate written addendum.
• Internet Media Solutions may use approved subprocessors and third-party platforms where necessary to provide the Services.
• No internet-connected system can be guaranteed completely secure or continuously available.
• Each party must use reasonable measures appropriate to its role to protect credentials and non-public information.
• The Client must promptly report unauthorized access, compromised credentials, inaccurate data, or suspected misuse.

For privacy-related inquiries, please refer to our Privacy Policy: https://internetmediasolutions.org/privacy-policy.

14. Intellectual Property

• Each party retains ownership of intellectual property, materials, systems, data, content, processes, and technology it owned or developed independently of the engagement.
• The Client retains ownership of Client-provided content and data.
• Internet Media Solutions retains ownership of its pre-existing and reusable tools, templates, prompts, processes, workflow methods, system architecture, documentation frameworks, know-how, software components, and implementation methods.
• Ownership or licensing of custom deliverables will be stated in the applicable Order.
• Unless the Order states otherwise, final Client-specific deliverables are not transferred until all amounts due for those deliverables have been paid.
• Third-party software, models, platforms, templates, media, and integrations remain subject to their respective licenses and terms.
• The Client warrants that it has the necessary rights to all content, data, trademarks, recordings, scripts, images, and materials it supplies.

15. Confidential Business Information

Each party may receive non-public business, technical, financial, customer, workflow, pricing, system, or operational information from the other party. Each party agrees to use reasonable care to protect such information and to use it only for the engagement or as otherwise authorized.

Confidential information does not include information that:

• Was already lawfully known without a confidentiality duty
• Becomes public through no breach
• Is received lawfully from another source
• Is independently developed without using the other party’s confidential information
• Must be disclosed by law, court order, or regulatory requirement

This section is separate from and does not modify the preserved “Confidentiality – SMS Marketing” section.

16. Service Changes, Suspension, and Termination

Service periods, renewal terms, notice requirements, cancellation rights, and termination procedures will be stated in the applicable Order.

Internet Media Solutions may suspend or limit Services where reasonably necessary because of:

• Non-payment
• Unlawful or unauthorized use
• Security or privacy risk
• Client instructions that create material legal or operational risk
• Missing approvals or required access
• Third-party suspension or outage
• Abuse of the Services
• Violation of these Terms or an Order
• A threat to system integrity or another customer

Upon termination:

• Outstanding amounts become due according to the applicable Order.
• Performance-based fees remain payable for qualifying events occurring within any agreed attribution period.
• Third-party fees or commitments already incurred remain payable.
• Access, transition assistance, data export, retention, and deletion will be handled according to the applicable Order and available third-party capabilities.
• Sections that by their nature should survive termination will remain effective.

17. Disclaimers and No Guarantees

Except for express written commitments in an applicable Order, the website, resources, and Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Internet Media Solutions does not guarantee:

• Revenue
• Profit
• Cost savings
• Lead volume
• Response rates
• Appointments
• Conversions
• Sales
• Reviews
• Search rankings
• Advertising performance
• Customer satisfaction
• Employee adoption
• Integration feasibility
• System uptime
• Message delivery
• AI accuracy
• Compliance outcomes
• Any particular business result

Examples, demonstrations, projections, calculators, assessments, reports, recommendations, and estimates are illustrative and are not promises of actual results.

Results depend on factors outside Internet Media Solutions’ control, including Client processes, staff, demand, offers, pricing, data quality, approvals, system availability, contact eligibility, customer behavior, third-party platforms, market conditions, and legal requirements.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Internet Media Solutions shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of data, revenue, profits, or business opportunities

In all cases, Internet Media Solutions’ total aggregate liability under or related to these Terms, an Order, or the Services shall not exceed the total amounts actually paid by the Client to Internet Media Solutions for the specific Services giving rise to the claim during the thirty (30) days preceding the event giving rise to liability, or the amount specified in the applicable Order.

Our website, resources, and Services are provided “as is,” without any guarantees beyond express written commitments in an applicable Order.

19. Governing Law

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict of law provisions. Any legal action or dispute will be handled exclusively in the courts located in Connecticut, U.S.A., to the extent permitted by applicable law.

20. Changes to Terms

Internet Media Solutions may update these Terms from time to time. Revised Terms will be posted on this page with an updated publication date.

Changes apply prospectively unless applicable law or an executed agreement permits otherwise.

Material changes to an active Client engagement will not override the specific commercial terms of an existing Order unless the parties agree in writing or the Order expressly allows the change.

Continued use of the website or Services after revised website Terms are posted constitutes acceptance of the revised website-use terms to the extent permitted by law.

21. General Provisions

• If a provision of these Terms is found unenforceable, the remaining provisions will remain effective to the extent permitted by law.
• A failure to enforce a provision is not a permanent waiver of that provision.
• Headings are provided for convenience and do not alter meaning.
• These Terms and the applicable Order constitute the agreement concerning their subject matter and replace prior discussions concerning that same subject matter.
• The Client may not assign an active Order without Internet Media Solutions’ written consent, except as part of a merger, reorganization, or sale of substantially all relevant business assets, subject to written notice and applicable law.
• Internet Media Solutions may use subcontractors and service providers to perform portions of the Services while remaining responsible for its obligations under the applicable Order.

22. Contact Information

If you have questions about these Terms, please contact us:

Internet Media Solutions, LLC
Email: info@internetmediasolutions.org