Choose the Right Voice AI Implementation Option
All three options can support AI phone conversations. The difference is how much setup, testing, troubleshooting, maintenance, monitoring, and optimization your team wants Internet Media Solutions to handle.
These are three implementation levels for Voice AI—not three different customer-communication systems.
The right implementation depends on your business, systems, communication volume, integrations, and how much ongoing management you want Internet Media Solutions to handle.
We start with a 15-minute Discovery Call to determine which approach is the best fit.
DIY Platform Access
Platform access with usage-based costs
One-time setup fee applies
Responsibility: Client managed
Best for businesses with the internal time and technical confidence to configure, test, troubleshoot, update, and maintain the system themselves.
Book a 15-Minute Discovery CallBuilt With You
Guided platform access with usage-based costs
One-time guided setup fee applies
Responsibility: Shared responsibility
Best for businesses that want expert guidance but can participate in setup, testing, approvals, updates, and ongoing management.
Book a 15-Minute Discovery CallFully Managed Voice AI
Fully managed implementation with standard usage included
One-time setup fee applies. Expanded usage or more complex configurations may require adjusted pricing.
Responsibility: Managed by Internet Media Solutions
Best for businesses that want Voice AI implemented and managed without turning their staff into an AI implementation and support team.
This is the fully managed Voice AI Receptionist plan shown on the main Engagement Options page.
Book a 15-Minute Discovery CallCompare Implementation Responsibility
The implementation model reflects who is responsible for planning, configuration, testing, troubleshooting, maintenance, monitoring, and optimization.
| Feature | DIY Platform Access | Built With You | Fully Managed Voice AI |
|---|---|---|---|
| Primary implementation owner | Client | Shared between the client and Internet Media Solutions | Internet Media Solutions |
| Call-flow and AI configuration | Client configured | Guided configuration | Designed and configured by Internet Media Solutions |
| CRM and calendar connection | Client managed | Guidance provided | Implemented and tested by Internet Media Solutions |
| Testing and troubleshooting | Client managed | Shared with limited guidance | Managed by Internet Media Solutions |
| Monitoring and ongoing optimization | Not included | Limited support; client remains responsible for ongoing management | Included |
What Each Option Includes
Explore the Complete AI Customer Communication System
Voice AI focuses on phone conversations. The Complete AI Customer Communication System is a separate integrated offer for businesses that also need website chat, SMS, Facebook and Instagram messaging, reputation management, and connected follow-up.
Not Sure Which Level Fits Your Business?
Tell us how your business currently handles calls, technology, implementation, and ongoing system management. We’ll help identify which Voice AI option matches your available resources and desired level of responsibility.
