Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how Internet Media Solutions, LLC (“Internet Media Solutions,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when individuals:

• Visit our website
• Use our assessments, calculators, demonstrations, reports, and other website resources
• Submit a form or contact request
• Communicate with us by phone, email, SMS, chat, social messaging, or another approved channel
• Schedule a meeting
• Become a prospect, client, vendor, or business contact
• Interact with systems that we operate in connection with our services

This Policy applies to Internet Media Solutions’ own data practices. When we process information on behalf of a client, the client may determine the purposes and means of processing. In those circumstances, the client’s privacy notice may also apply, and privacy requests concerning that information may need to be directed to the client.

For our governing website and service terms, please review our Terms & Conditions.

2. Information We May Collect

The personal information we collect depends on how you interact with our website, resources, communications, and Services.

Contact and Identity Information

Examples may include:

• Name
• Business name
• Job title or role
• Email address
• Telephone number
• Mailing or business address
• Preferred communication method

Business and Operational Information

Examples may include:

• Industry
• Company size
• Locations
• Services provided
• Business systems
• Customer-communication processes
• Scheduling and workflow information
• Operational challenges
• Service interests
• Estimated transaction, job, or customer values
• Advertising and lead-management information

Assessment, Calculator, and Report Information

Examples may include answers submitted through our Business Performance Assessment, Workflow Efficiency Audit, revenue calculators (including Hidden Revenue Calculator, Missed Calls Revenue Calculator, and Conversation Revenue Leak Calculator), workflow-audit requests, and other assessments and decision-support resources. Initial results may be generated from information entered by the user, and additional contact information may be requested to create, save, deliver, or discuss a more complete report.

Communications

Examples may include emails, SMS and messaging communications, chat conversations, form submissions, meeting notes, support requests, feedback, call details, and call recordings or transcripts (where recording or transcription is enabled and disclosed).

Client and Service Data

While providing contracted services, Internet Media Solutions may process information supplied by clients or accessed through authorized client systems, including CRM records, first-party lead and customer records, communication history, scheduling information, forms and documents, workflow data, business rules, customer-service information, review and feedback information, and system integration data. Clients are responsible for determining which information may lawfully be provided to Internet Media Solutions and for maintaining required notices, permissions, and consents.

Device and Usage Information

Examples may include IP address, browser type, device type, operating system, referring and exit pages, pages viewed, dates and times of visits, general geographic information derived from an IP address, interaction and navigation information, and cookie, local-storage, or similar identifiers.

Billing and Transaction Information

Where applicable, examples include billing contact details, invoice information, payment status, transaction identifiers, and service or purchase records. Payment-card information is collected and processed directly by an authorized payment processor.

Sensitive Information

Please do not provide sensitive personal information unless it is reasonably necessary for an approved interaction or contracted service. Clients must avoid transferring unnecessary sensitive information through forms, chat, email, AI systems, or integrations.

3. Sources of Information

We collect information from the following sources:

• Directly from you when you fill out a form, complete an assessment, use a calculator, interact with website chat, send an email, send a text message, call us, or schedule a meeting
• From a client that has authorized Internet Media Solutions to process information on its behalf
• From business systems and integrations authorized by a client
• Automatically through the website and related technologies (such as cookies and analytics scripts)
• From scheduling, communication, payment, analytics, advertising, and service providers
• From referrals, business partners, or publicly available business sources where lawful
• From ongoing communications and interactions with Internet Media Solutions

4. How We Use Information

We use personal information for the following business purposes:

• Operate and maintain the website
• Respond to inquiries and communications
• Deliver requested assessments, calculations, reports, or resources
• Schedule and manage meetings
• Evaluate service fit
• Prepare proposals and service recommendations
• Configure, deliver, support, and improve contracted services
• Operate approved AI and automation workflows
• Communicate about services, accounts, projects, and support
• Send marketing communications where permitted
• Maintain CRM and business records
• Process billing and payments
• Monitor reliability, security, and performance
• Detect fraud, abuse, unauthorized access, and technical problems
• Analyze website and campaign effectiveness
• Comply with legal obligations
• Protect the rights, safety, systems, and property of Internet Media Solutions, clients, users, and others
• Enforce agreements and policies

We will not use personal information for a materially different purpose without providing notice or obtaining any consent required by applicable law.

5. AI and Automated Processing

Internet Media Solutions uses artificial intelligence and automation to support functions such as communication, information collection, summaries, routing, scheduling, recommendations, workflow coordination, reporting, and administrative tasks.

Depending on the interaction or contracted service, information may be submitted to AI, communication, CRM, integration, hosting, or other technology providers that process information on our behalf or on behalf of a client.

• AI outputs may be incomplete, inaccurate, or unexpected.
• AI output should not be treated as legal, financial, medical, tax, safety, or other professional advice.
• Appropriate human review and escalation should be maintained.
• Internet Media Solutions does not use website assessments or AI output as the sole basis for a legally or similarly significant decision about an individual.
• Provider-specific retention and model-training practices depend on the provider, agreement, account configuration, and workflow.

6. How We Disclose Information

We may disclose personal information to the following categories of recipients:

Service Providers

Vendors supporting hosting, CRM, AI models, telecommunications, SMS and email delivery, scheduling, forms, analytics, advertising, payment processing, file storage, integration and automation, security, customer support, and professional services. These providers receive information only as reasonably necessary to perform their services, subject to applicable agreements and legal requirements.

Clients

When Internet Media Solutions operates a workflow on behalf of a client, information collected through that workflow may be provided to that client and its authorized employees, contractors, systems, or professional advisers.

At the Individual’s Direction

Information may be disclosed when an individual requests, directs, or authorizes the disclosure.

Legal, Safety, and Security Reasons

Information may be disclosed where reasonably necessary to comply with law, legal process, court orders, contractual requirements, fraud prevention, security, or the protection of rights and safety.

Business Transactions

Information may be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to applicable law.

Internet Media Solutions does not sell personal information for money. Mobile opt-in information and consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

7. Cookies, Analytics, and Advertising Technologies

Our website uses cookies, web beacons, pixels, scripts, local storage, and similar technologies to support essential site operation, enhance security, remember user preferences, analyze site usage, measure performance, track referral attribution, and support authorized advertising activities.

Specifically, our website uses tools such as Google Analytics and Meta Pixel to help analyze visitor interactions, measure advertising performance, and optimize our website content. These technologies collect information about your device, browser, IP address, and site usage patterns.

You can manage cookie preferences through your web browser settings. Most browsers allow you to block, manage, or delete cookies. Blocking or deleting cookies may affect certain site functions or features.

8. SMS Marketing – Mobile information sharing

By providing your phone number and opting in to receive SMS communications from Internet Media Solutions, LLC, you consent to receive text messages regarding your orders, updates, promotional offers, and other marketing communications. Message and data rates may apply depending on your mobile carrier and plan.

We use your phone number solely for the purposes described at the time of collection and in accordance with this Privacy Policy. We do not share your phone number with third parties for their marketing purposes without your explicit consent.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting Out:
You may opt out of receiving SMS marketing messages at any time by replying “STOP” to any message you receive from us.

9. Email and Other Marketing Communications

We may send marketing emails where permitted by law. Recipients may unsubscribe at any time using the link in an email or by contacting us directly.

Unsubscribing from marketing messages does not prevent necessary transactional, account, service, billing, security, or active project communications. Marketing opt-out preferences may take a reasonable period to process.

Internet Media Solutions does not authorize clients or users to use its services for unlawful, deceptive, or unauthorized communications.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide requested resources and services, maintain business and transaction records, support client engagements, resolve disputes, enforce agreements, protect security, and comply with legal obligations.

Retention periods vary based on:

• The type of information
• The purpose for collection
• The duration of a client relationship
• Contractual requirements
• System and provider capabilities
• Consent and communication records
• Security and fraud-prevention needs
• Tax, accounting, legal, and regulatory obligations

Information may remain in backups, archives, logs, or third-party systems for a limited period after deletion from active systems.

11. Data Security

Internet Media Solutions uses reasonable administrative, technical, and organizational measures appropriate to the nature of the information and the systems involved to safeguard data from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission, storage platform, AI service, communication channel, or security process can be guaranteed completely secure or continuously available. We advise users not to send unnecessary sensitive information through ordinary email, SMS, chat, or website forms.

12. Privacy Choices and Requests

Depending on your place of residence and subject to applicable law, you may have rights regarding your personal information, such as the right to request access, correction, deletion, a portable copy, opt-out of certain sales or targeted advertising, or opt-out of certain profiling used for significant decisions.

To submit a request, please email us at info@internetmediasolutions.org with the subject line “Privacy Request.”

We will verify your identity before processing your request and will respond in accordance with applicable law. We may decline or limit a request where an exception applies or where we process the information solely on behalf of a client (in which case we may refer your request to that client).

13. State-Specific Disclosures

Residents of certain U.S. states may receive additional rights under applicable privacy laws. The availability and scope of those rights depend on the individual’s residence, the type of information involved, the relationship with Internet Media Solutions, and whether the relevant law applies.

14. Information Processed for Clients

Internet Media Solutions may process personal information on behalf of business clients when configuring or operating communication, CRM, automation, Database Reactivation, reputation-management, scheduling, reporting, integration, or other contracted workflows.

In those circumstances:

• The client generally determines why the information is processed.
• Internet Media Solutions processes the information according to the client’s documented instructions and the applicable agreement.
• The client is responsible for its privacy notices, lawful basis, consent, contact eligibility, data accuracy, and instructions.
• Privacy requests relating to client-controlled information may be referred to the relevant client.
• Internet Media Solutions may assist the client where required by an applicable agreement or law.

15. Third-Party Websites and Services

The website and Services may contain links to or integrations with third-party sites, tools, and platforms. Internet Media Solutions is not responsible for the privacy practices or content of independent third parties. We encourage you to review the privacy notices of any third-party services you visit or use.

16. Children’s Privacy

The website and Services are intended for businesses and adults and are not directed to children under 18. We do not knowingly collect personal information directly from children under 18 through the website.

If you believe that a child under 18 has provided personal information to us, please contact us at info@internetmediasolutions.org.

17. International Users

Internet Media Solutions is based in the United States. Information may be processed or stored in the United States and in other locations where Internet Media Solutions or its service providers operate. Privacy protections and legal requirements in these jurisdictions may differ from those in your home location.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, systems, data practices, vendors, or legal requirements.

The revised Policy will be posted on this page with an updated publication date. Where required by applicable law, we will provide additional notice or obtain consent before applying a materially different use to previously collected personal information.

19. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Internet Media Solutions, LLC
Email: info@internetmediasolutions.org
Privacy Requests: Email info@internetmediasolutions.org with the subject line “Privacy Request.”
Terms & Conditions: https://internetmediasolutions.org/terms-conditions